Joanne Lopez
The MiFi Rental Application simplifies how people rent mobile WiFi devices when they travel. It was designed for a diverse group of users including tourists, remote workers, event organizers, and anyone who needs short-term internet access.
Client:
Guest Mifi
My Role:
Lead Designer
Year:
2024
Service Provided:
UX/UI Design, Mobile Design, Web Design, Website
The Problem:
Tourists often faced a maze of SIM cards, inconsistent pricing, and unclear data limits. Remote workers risked unreliable connections when they needed them most. On the operations side, administrators lacked visibility. They couldn’t easily monitor devices across regions, track usage in real time, or detect when devices were lost, stolen, or underperforming. Finance teams faced similar headaches, with no unified way to manage balances, payments, or revenue streams across global distributors.
The opportunity:
In the middle of this complexity sat a powerful opportunity: to reimagine connectivity as a service that was simple, scalable, and trustworthy for everyone involved.
The Solution We Built:
We introduced smart flows that eliminated friction. Extending a rental was as simple as tapping a button, with transparent logic that adjusted rates automatically if devices went overdue. For distributors, we built a prepaid wallet system that automated billing and removed the need for manual reconciliation. Every rental was transparently debited from their balance, giving them confidence and freeing up their teams to focus on service. And for administrators, we created a command center with full visibility , from global dashboards down to city-level activity, device status, and telco data usage.
Design Highlights:
One of the most important goals of our design was to remove friction at every stage of the rental journey. Guests could sign up instantly by simply entering their Device ID and date of birth, turning what is usually a long onboarding form into a seamless, two-step express signup. Once rentals began, we crafted an Extend Flow that applied smart logic: users continued paying the standard $1/day rate, but if they kept a device beyond the agreed period, the system automatically adjusted to a $1.50/day overdue rate.
Easy onboarding:
We explored four mifi variations to give our clients varieties, and cater to a broad network of users
Guest Booking:
Designing Guest MiFi taught me the art of balancing complexity and simplicity. Behind every “Book Now” button is a web of finance rules, distributor roles, and telco data, but the guest never needs to see that. That’s what makes design powerful: building invisible systems that feel like magic.
High-fidelity designs:
These designs were carefully crafted with the users pain-points in mind.
